Welcome to Florist Dulwich. These Terms & Conditions set out the guidelines for using our online flower delivery service, accessible to customers in Dulwich and the surrounding areas. By placing an order through our website, you confirm you have read, understood, and accepted these terms. Please review them in detail before making your purchase. These terms are intended to protect both our customers and our business, ensuring a transparent and secure shopping experience.
Florist Dulwich provides flower delivery services to customers located in Dulwich and neighbouring communities. By ordering through our website, you confirm that your delivery address falls within our service area. For any specific queries about delivery coverage, please check the delivery information presented during the checkout process.
The order process for online flower delivery from Florist Dulwich has been designed for your convenience and security. To place an order, simply browse our website, select your desired flower arrangements or gifts, and add them to your online shopping basket. Once you are satisfied with your selection, proceed to checkout, following the onscreen instructions.
During checkout, you will be prompted to provide the necessary details, including recipient name, delivery address, preferred delivery date, and a message for the recipient if desired. It is your responsibility to ensure all information is accurate and complete to avoid potential delays or delivery issues.
You will be able to review and amend your order prior to final confirmation. Upon confirming and submitting your order, you will receive an acknowledgement detailing your order summary. This does not mean your order has been accepted. Acceptance of your order and completion of the contract between you and Florist Dulwich occurs once payment has been successfully received and we send you a final Order Confirmation.
Florist Dulwich offers secure payment options to make your shopping experience as straightforward as possible. Payments are accepted through major credit and debit cards. All prices displayed on our website are in GBP and inclusive of applicable VAT, unless otherwise stated. Delivery charges, where applicable, will be added to the total at the checkout stage and clearly indicated before payment is taken.
Payment is required in full at the point you submit your order. Orders will not be processed or delivered until payment is received. For your security, payment processing is carried out via a trusted, secure payment gateway. Please retain your payment confirmation for reference. If your payment is not authorised, we reserve the right to cancel your order and you will be notified accordingly.
We understand that sometimes plans change and you may need to amend or cancel your order. If you wish to make changes or cancel your flower delivery order, please notify us as soon as possible after placing the order. Amendments or cancellations are subject to the following conditions:
Upon successful cancellation, any payment made by you will be refunded using the original payment method within a reasonable time period.
Florist Dulwich will make every effort to deliver your flowers on your preferred delivery date and to the address provided at checkout. Our delivery services cover Dulwich and the surrounding areas. Standard delivery typically takes place during normal business hours, Monday to Saturday, excluding public holidays, unless otherwise specified.
Delivery Policy:
During certain busy periods or adverse weather conditions, delivery delays may occur. We will communicate with you if we anticipate significant disruptions to your delivery schedule.
All products displayed on our website are subject to availability. While we endeavour to supply exactly what you have ordered, there may be occasions where particular flowers or items are unavailable due to reasons beyond our control, such as seasonal variation or supply chain disruptions.
In such instances, Florist Dulwich reserves the right to substitute unavailable items with alternative products of similar value and style, ensuring your order retains its overall character and quality. Should a significant substitution be necessary, we will attempt to notify you prior to dispatch wherever possible.
We take pride in delivering fresh, high-quality floral products to our customers in Dulwich and beyond. If, however, you are dissatisfied with your order, please contact us within 24 hours of receipt with relevant details and photographic evidence where appropriate.
Returns Policy: Due to the perishable nature of flowers and plants, returns are generally not accepted except in cases of damaged or defective goods. Should you receive goods in poor condition, please contact us promptly for assistance. We may, at our discretion, offer a replacement or issue a full or partial refund, depending on the circumstances.
Refunds will be made to the original payment method and may take several business days to appear on your account, subject to the policies of your card provider.
While we take every care to ensure a positive experience, Florist Dulwich shall not be liable for any indirect, incidental, or consequential loss or damage arising out of or in connection with the use of our website or products supplied. Our liability for any claim arising from your order shall be strictly limited to the value of the goods supplied to you, including delivery charges, if applicable.
Florist Dulwich cannot be held responsible for:
This does not affect your statutory rights to a refund, replacement, or repair as applicable under UK consumer law.
All content, images, and materials provided on the Florist Dulwich website are the property of Florist Dulwich or our respective licensors. You may not use, reproduce, copy, or distribute any part of our website for commercial purposes without prior written permission.
By accessing our online flower delivery platform, you agree to use the website only for lawful purposes and in a manner that does not infringe upon the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party. Attempts to interfere with the website’s proper functioning, including hacking, introducing viruses, or other malicious activity, are strictly prohibited and may result in criminal prosecution.
These Terms & Conditions, and any contract between Florist Dulwich and its customers, shall be governed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Dulwich reserves the right to amend these Terms & Conditions from time to time to reflect changes in our operations, legal requirements, or to enhance customer protection. Any modifications will be effective from the moment they are published on our website. We recommend reviewing this page regularly to stay informed of any updates.
Should you have any queries, feedback, or require assistance regarding your online flower delivery order in Dulwich or the surrounding areas, please refer to our contact page for further details. Our customer service team is committed to providing prompt and professional support.
By placing an order through Florist Dulwich's website, you acknowledge and agree to abide by these Terms & Conditions. These terms apply to all customers utilising our online flower delivery services across Dulwich and nearby areas. We appreciate your business and look forward to assisting with your floral needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dulwich, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dulwich.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
