Returns, Refunds and Complaints Policy
Our Commitment to Fresh Flowers in Dulwich
At Florist Dulwich, we pride ourselves on delivering only the freshest flowers to households and businesses within our local community. Your satisfaction is our priority, and every flower arrangement leaves our store with the utmost care. We understand how important it is for our customers in Dulwich to receive blooms that arrive in perfect condition and are long-lasting. This is why we stand by our Fresh Flowers Guarantee on every order.
Freshness Guarantee & Window
We guarantee the freshness of our flowers for a minimum of 5 days from the day of delivery, provided they are cared for according to our care instructions. Our expert florists hand-pick stems daily, ensuring every bouquet and arrangement meets our high standards for freshness and vibrancy.
If you believe your flowers have not lasted within this window, please contact us as soon as possible. We kindly ask customers to provide photographs as evidence to speed up the assessment and resolution process.
What to Do If Flowers Arrive Damaged
Although we take every precaution to pack and deliver your order safely, occasionally flowers may be damaged in transit. If your flowers arrive in less than perfect condition, please:
- Notify us within 24 hours of receipt
- Provide photographs of the damaged flowers and packaging
- Retain the flowers and packaging until we advise further steps
We will quickly assess and, where relevant, offer a suitable resolution through a replacement or refund as outlined below.
Refunds and Replacements
Florist Dulwich offers both refunds and replacements to eligible customers. If your flowers arrive damaged or fail to meet our freshness guarantee, you may be entitled to:
- A full or partial refund, depending on the extent of the issue
- A complimentary replacement bouquet, delivered as soon as possible
Our team will discuss your preferred solution once your claim has been verified. We strive to resolve all issues promptly so you can continue to enjoy fresh flowers in Dulwich with confidence.
Complaints Process
Your feedback is important to us, whether it's regarding a product, delivery, or service. To make a complaint, simply contact our team sharing as many details as possible. We recommend including your order information and photos where applicable to help us address your concerns efficiently.
Complaints are acknowledged within one business day and we aim to resolve all matters within three business days. Should your issue require further attention, we will keep you updated throughout the process until full resolution is achieved.
Trusted Local Florist in Dulwich
Florist Dulwich has been serving the local community for years, providing fresh flowers to homes and businesses alike. We are a trusted name in Dulwich, dedicated to building lasting relationships with our customers. Should you have any queries about our Returns, Refunds, or Complaints process, please do not hesitate to reach out. Your satisfaction and peace of mind are always at the heart of what we do.
